Stop asking for the sale and start Recommending it.
The Sales Upgrade will immerse you in a modern sales methodology and provide you with all the tools necessary to succeed in this rapidly evolving retail landscape. You will learn to connect with your customers on a human level, create value outside of your products and services, and master the many facets of consultative selling.
Upgrade your performance, upgrade your customer’s experience, upgrade your paycheck. Read and apply The Sales Upgrade today!
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For more than 30 years, Hans has been leading, coaching, observing, and learning from thousands of successful sales professionals. In The Sales Upgrade he has created a consultative and experiential sales methodology called The Seven Rs of Selling (R7). As you learn to apply R7 you will see a transformation in the way you approach your customers and your profession.
Reviews
“Whether you sell a product, service or concept, The Sales Upgrade: Mastering the 7 Rs of Selling provides you with the tools to be the best in your field. There are two striking themes running throughout the book: “the idea that selling is about helping,” and that regardless of your product segment, you can make each customer interaction “a luxury buying experience.” I wish that Hans would have written this book sooner as I’ve spent the last 30 years in trial and error trying to achieve what he has comprehensively assembled here.”
“It has been my pleasure to work with Hans for almost 15 years. His insight into our industry and the Sales Process have helped drive BMW’s sales success. With, The Sales Upgrade, Hans answers the question of how technology and the professional sales experience must work together. Change always produces opportunity. Hans sets a roadmap for a true sales professional to elevate their performance and continue to succeed.”
“The Sales Upgrade by Hans Van Order has completely changed my perspective of what selling is all about. I learned so much from this book. The Sales Upgrade is an amazing source of tools that will allow us to develop the skills we all need to transform the sales process from the typical feature/benefit product dump into a consultation that allows both sides to get what they really want; all while building a trusting relationship that is both rewarding and fulfilling. The Sales Upgrade will be a must-read for everyone in sales in our distribution channel.”
“I recently completed Hans Van Order’s latest book: The Sales Upgrade and enjoyed it immensely. Hans’ methodical approach distills decades of sales ‘philosophy’ and experience into actionable and easy to remember strategies: the 7R’s, STEP forward, PREACH luxury, READ your customer and NAVIGATE the price. An essential tool for the new associate or the life-long sales professional, The Sales Upgrade guides with knowledge, skill and most importantly: responsibility and compassion. ”
“Our entire world revolves around the art of consulting our luxury clientele, while carefully navigating through the sales process. A fantastic addition to the workshops and seminars we’ve attended with Hans and his team at Drive Performance; this book serves as both a wake-up call and an essential reference for our sales force and inside sales team. The Seven Rs of Selling will guide my team and help bring us to an entirely new level. All while elevating the customer experience. The takeaways will benefit them both on a personal and professional level.”
“The Sales Upgrade is not for the faint of heart – but for those who have heart – which is at the core of this book. It challenges you to be prepared to work; not only to become a better sales professional but to become a better human, while moving forward in our modern world of technology. Hans has put his extensive experience in the business of selling to great use as he takes away the perceived “secret formula” of selling and leaves the reader with a solid playbook that can be applied to all phases of life. My Recommendation is to read the book, and take it seriously!”
“Hans Van Order’s new book, The Sales Upgrade, is an important contribution to understanding and excelling in the sales process. While “Relationship Selling” has been around for a good number of years with advances over more purely transactional approaches, Van Order pushes this to a new level by reframing the salesperson’s role more fully on the consulting end of the spectrum. Having thought long and hard about the nature of sales from his experience, observations and study of human psychology, Van Order sees sales as essentially a helping partnership in discovery and solution development between buyer and seller. His language is crisp and the frameworks presented pragmatic, rich in lively examples. The book itself models the way of one of its key messages: Take the time to see the complexity at hand, then help the client-customer navigate to that which they truly value through successive rounds of clarification. A very worthy read.”
“Everyone is focused on “Digital Retail,” instead of focusing on the reality that it’s just “retail.” This book helps frame the modern retail consumer experience and ways that a salesperson can adapt and adjust to being more customer-focused because the customer is already experiencing modern retail in every other transaction in their life. Helping an automotive salesperson understand the techniques and concepts in The Sales Upgrade will better fulfill the customer’s needs; both online and in-store. In a modern retail environment, this is critical to a better customer experience. Love the book!! It’s fundamentally easy to read and has actions that anyone can implement quickly.”